Returns & Refunds
PkGator.Com is a popular online selling company which takes the responsibility of our customers to shop online with complete peace of mind. We source high quality products and we try our best to provide our customers a best possible pre-sale and after sale experience. We completely understand that there is not 100% satisfaction always, there may be some issues with your order and you may want us to address these issues.
When it comes to after sale service the return part is most hectic and sensitive part of a sale. We try our best to make this a most convenient and easy part for our valued customers. We offer returns as this subject is vast so we have to adhere a guideline for offering returns.
We follow below guidelines if a customer requests a return and such request may be accepted in the light of below guidelines
- A return request must be made within 3 days of an item delivery.
- Please remember that returned item must be in like-new condition, with no physical or water damage or any wear and tear signs, in the manufacturer’s original packaging including accessories, tags, manuals and everything that came in the original box.
- If anything is missing or the item is not in like-new condition, we may have to refuse the return.
- If any item (a) is claimed for a return after the specified return period; (b) have been damaged physically, damaged by liquids or modified or (c) are missing any parts, your request for return will be refused.
- If an item has been reported defected then our specialised staff will inspect the item physically and decide whether the defected claim should be addressed or otherwise action needed.
- Items those are opened, used or damaged or do not have a receipt may be denied a return.
- Please note change of mind for an item will not be considered as a valid reason for a return.
- Sale items will not be entertained for a return.
- There will be no warranty or return if there is any backfire or any issue caused by power supply.
- Return may be less any rebates, restocking fees, shipping costs and handling charges.
- We reserve the right to send you a replacement product instead that is the same or of a similar style, or a substitute equivalent that may not be of like/kind (depending on availability).
- In some special cases we may offer a part return, exchange, vouchers or e-coupons instead of a full return.
- Please note that we cannot offer a return against an order if we have not received the item.
- Please note that shipping and handling charges are non-refundable.
- The return shipping expense may be paid by our company in case of a customer received any defected item or there is any mistake in the order/product by the end of our company.
- Our first priority is to issue the agreed amount back on the original payment method but it may be changed depending on the circumstances.
- We aim to pay back against your return claim as soon as possible but it can take up to 4 weeks depending on chosen mode of payment.
- You can simply login to your account and view my orders tab and click on the concerned order and then click return item tab and initiate the return. We will inform you the outcome via email once we have received and inspected the item.